At Beu Beauty, we are committed to delivering high-quality beauty products. However, if you receive a damaged or incorrect item, we’re here to help! Please review our return and exchange guidelines below.
If you receive a damaged or wrong item, please contact our customer support team within 3 days of receiving your order.
• We will guide you through the return process.
• You can choose a replacement.
• Items must be unused and in their original packaging.
• Return/exchange requests must be made within 3 days of delivery.
• A valid proof of purchase (order confirmation email) is required.
• Contact our customer support team at beubeauty307@gmail.com with your order number, issue details, and relevant photos.
• Our team will provide a Return Authorization (RA) number and further instructions.
• Securely pack the item, attach the RA number, and include the proof of purchase.
• Ship the item to the address provided by our team.
• Once received and inspected, we will process your refund or send a replacement based on your preference.
Processing Time: Please allow 10-15 business days for refunds or exchanges.
• Sale items cannot be refunded or exchanged.
Beu Beauty reserves the right to decline returns or exchanges that do not meet our policy criteria. For any concerns, feel free to contact our customer support team.
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